Know Before You Go: General Q&A

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We Are Open To Serve You Monday Through Saturday From 10AM To 8PM And Are Closed On Sundays. These Hours Are Designed To Help Accommodate Our Clients Who Require Appointments After Work Or On Weekends. 

We Encourage Clients To Follow Us On All Of Our Social Media Pages. We Use These Platforms To Keep You Informed Of Any Scheduling Adjustments, Including Special Holiday Hours Or Closures.  

We’re Conveniently Located At 202 West Haralson, Just One Block North Of The Heart Of Historic Downtown Lagrange, Directly Behind The Iconic First Baptist Church On The Square. This Prime Location Makes Us Easy To Find, Whether You’re A Lagrange Local Or A Visitor Exploring The Charming Shops And Restaurants Downtown Has To Offer. 

For Those Who Call Lagrange Home, We’re Proud To Be A Trusted Part Of The Community, Offering A Tranquil Retreat For Relaxation And Self-Care That Fits Seamlessly Into Busy Schedules. We Are Just A Short Distance From Great Wolf Lodge, Courtyard By Marriott-Downtown Lagrange, And The Beautiful Del’avant Event Center, Making Us An Ideal Choice For Guests Staying In The Area. 

We Offer Several Parking Options To Accommodate Our Clients. Parking Is Available In The Front Of The Building, As Well As Free Public Street Parking. Please Note That These Spots Are Limited And May Not Always Be Available. Additional Parking Is Available In The Larger Lot At The Back Of The Building. However, Please Be Aware, If You Park In This Lot, You Will Need To Walk A Short Distance Around To The Front Entrance, As There Is No Public Access From The Rear.

We Kindly Ask That You Avoid Parking In The Lots Of Adjacent Businesses, As These Are Private And Reserved For Their Customers. If You Have Any Accessibility Concerns Regarding Parking Or Need Further Assistance, Please Reach Out To Us Directly, And We Will Be Happy To Help.

At A New You We Operate On A By Appointment Only Basis To Ensure Each Client Receives The Personalized Attention And Care They Deserve. This Approach Allows Us To Fully Customize Every Treatment And Maintain A Relaxing, Stress-Free Environment For All. We Recommend Booking Your Appointment In Advance To Secure Your Preferred Date And Time. 

While Same-Day Appointments Are Possible, They Are Not Always Likely Due To Limited Availability. It Largely Depends On The Type Of Service You’re Seeking. For Example, Waxing Services May Be Available For Same-Day Booking, While Massage Therapy Or Skincare Appointments May Be Less Likely, As They Require A Longer Time Commitment. 

 If You’re Looking For A Same-Day Appointment, Feel Free To Call Us And Add Yourself To Our Waitlist - We’ll Do Our Best To Accommodate You Based On Availability! 

 We No Longer Manage Our Appointment Waitlist Over The Phone But Joining Our Waitlist Online Is Quick And Easy! 

Simply Visit Our Booking Page, Follow The Link To The Appropriate Waitlist, And Enter Your Contact Information And Availability. If A Spot Opens That Matches Your Requested Service, Date, And Time, You’ll Receive A Text Notification. Appointments Are Filled On A First-come, First-served Basis, So Be Sure To Respond Promptly To Secure Your Spot!   

We Recommend Booking As Early As Possible To Secure Your Preferred Time. Our Schedule Is Open Online Up To One Month In Advance, But The Best Time To Book Your Next Appointment Is Before You Leave Your Current One!

Availability Can Vary Throughout The Year, But Appointments Around Holidays Like Valentine’s Day, Mother’s Day, And Christmas Tend To Fill Up Very Quickly. To Avoid Disappointment, We Recommend Scheduling Well Ahead Of These Peak Times. 

Yes, You Can Schedule An Appointment For Someone Else By Becoming Their Authorized Scheduling Representative (ASR). This Role Is Designed For Individuals Who Regularly Book Appointments On Behalf Of Others, Such As Family Members And Caregivers. For Full Details, Including How To Designate, Remove, Or Become An ASR, Please Review Our Authorized Scheduling Representative Policy.

If You're Scheduling A One-Time Appointment As A Gift, We Encourage Purchasing A Gift Certificate Instead For A More Flexible And Convenient Experience For The Recipient. 

There Are Several Reasons You May Be Experiencing Difficulties:

• Technical Problem: Occasional Issues Within The Scheduling System Can Disrupt Client Access To Appointments
• Account Hold: Your Account May Have A Hold Placed On It, Often Due To An Outstanding Balance
• Notification Period: You May Be Outside The Allowed Timeframe For Making Changes To Your Appointment 

We Understand That Encountering These Situations Can Be Frustrating, And Clients May Attempt To Create A New Account To Resolve The Issue. However, To Prevent Additional Complications Within The System, Duplicate Accounts Will Be Removed, And Any Appointments Linked To Those New Accounts Cancelled.

If You Encounter Any Of These Challenges, Please Reach Out To Us Directly. Our Team Is Here To Assist You With Any Necessary Changes And To Resolve Any Outstanding Fees Or Balances. 

Absolutely! Many Clients Choose To Utilize Tipping As A Way To Show Their Appreciation To Their Provider For The Exceptional, Personalized Care They Receive. However, Tipping Is Completely Optional And Will Never Affect Our Commitment To Ensuring Every Client Leaves Feeling Their Absolute Best. 

No, We Do Not Accept Insurance Of Any Kind. By Choosing To Opt Out Of Insurance Processing, We Avoid The Extensive Administrative Costs And Time Associated With Filing Claims, Allowing Us To Dedicate More Time To Our Clients And Keep Our Prices Affordable.

Many Plans Do Allow The Use Of FSA (Flexible Spending Account) And HSA (Health Savings Account) Cards For Massage Therapy Visits. However, Because We Do Not Handle Insurance Claims, You Will Need To Check Directly With Your Insurance Provider To See If Your Plan Offers This Benefit, As We Are Unable To Verify Your Plan’s Details. 

No One Likes Surprises At Checkout! Relax Knowing We Offer Clear And Transparent Pricing With No Hidden Fees Or Additional Charges For Enhancements, Products, Modalities, Or Providers. While Our Pricing Does Not Include Gratuity, You’re Welcome To Show Your Appreciation To Your Provider If You’d Like. For A Complete List Of Services And Pricing, Please Visit Our Services Or Booking Tabs. 

We Often Announce Monthly Promotions To Provide Exciting Savings On Our Services. While We Do Not Currently Offer Packages, We Are Proud To Feature Our Exclusive Membership Program, Designed To Deliver Exceptional Value And Benefits For Our Clients. To Stay Updated On Promotions Or Learn More About Our Membership, Click Here.

We Do! Our Gift Certificates Are A Wonderful Way To Treat Someone Special To A Relaxing Massage Or Rejuvenating Skincare Service! Whether It’s For A Birthday, Holiday, Or Just Because, Giving The Gift Of Self-Care Is Always A Great Choice.

Gift Certificates Can Be Purchased In Person For Any Service Or Denomination. Since We’re A Small Team Without Front Desk Personnel, We Recommend Calling Ahead Before Stopping By To Ensure We’re Available And Ready To Provide You With The Excellent Customer Care You Deserve.

Gift Certificates Must Be Redeemed Within Six Months From The Date Of Purchase, Or Within 30 Days For Promotional Certificates. We Strongly Advise Treating Them As You Would Cash, As Lost Or Misplaced Certificates Cannot Be Reissued And Will Not Be Honored After Their Expiration Date. There Are No Extensions Or Refunds, And Gift Certificates Must Be Presented In Person At The Time Of Service. If The Certificate Is Expired Or Forgotten, Another Form Of Payment Will Be Required.

To Provide You With A Seamless Experience, We Have Intentionally Provided A Generous Redemption Window To Ensure You Have Ample Time To Schedule Your Appointment. We Strongly Encourage Clients To Plan Ahead, As Appointments Often Book Up Several Weeks In Advance, Especially During Peak Times.